About
Highly versatile Digital Operations and Community Management Professional with a proven track record in fostering vibrant online communities, optimizing customer experiences, and driving business growth. Adept at leveraging advanced digital tools and data analytics to streamline operations, enhance user satisfaction, and expand market reach. Successfully led cross-functional initiatives and managed high-impact projects, consistently delivering measurable results in fast-paced digital environments.
Work
X2Y2
|Community Moderator (Freelance)
Remote, Global, XX
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Summary
Managed a 25,000+ member Web3 and NFT trading community, driving engagement, enhancing onboarding, and ensuring compliance.
Highlights
Managed a 25,000+ member Web3 and NFT trading community, enforcing compliance and fostering a highly engaged environment for active participation.
Led interactive live Q&A sessions and delivered expert insights on AI-driven NFTs, boosting community engagement by 30%.
Streamlined the onboarding process for over 5,000 new members, significantly improving member retention rates within the community.
Believe Limited
|Business Development Manager (Part-time)
N/A, Global, XX
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Summary
Managed client relationships, financial compliance, and spearheaded strategic initiatives to drive revenue growth and project completion for Believe Limited.
Highlights
Managed a diverse portfolio of client accounts, overseeing audits and tax-related compliance, ensuring 100% accuracy and regulatory adherence.
Spearheaded client acquisition and retention strategies, contributing to significant revenue growth through personalized service offerings.
Led cross-functional teams, overseeing project lifecycles from initiation to completion, consistently delivering projects within 100% of set timelines and allocated resources.
Forever Inc.
|Community Manager (Freelance)
Remote, Global, XX
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Summary
Led a 15,000+ member online community, driving engagement and growth through strategic partnerships and accessible AI feature guidance.
Highlights
Directed engagement and retention strategies for a 15,000+ member online community, fostering a dynamic environment for knowledge-sharing and collaboration.
Contributed to business development initiatives and strategic partnerships, expanding community reach and enhancing collaborative opportunities.
Educated users on complex AI-powered gaming features (Land42) and automation, simplifying technical concepts for broader adoption and understanding.
BSP Real Estate
|Project Manager/Administrator (Freelance)
Remote, Global, XX
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Summary
Managed digital content, financial data, and customer relations for BSP Real Estate, enhancing audience engagement and operational accuracy.
Highlights
Managed social media accounts, developing and deploying engaging content strategies that significantly increased audience interaction and brand visibility.
Maintained and organized critical financial operational data in Microsoft Excel, ensuring 100% accuracy and facilitating precise financial reporting for key stakeholders.
Delivered comprehensive customer support and relationship management, improving client engagement and responsiveness, resulting in enhanced user satisfaction.
Education
Baze University
→
Ph.D
Economics
University of Abuja
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M.Sc
Economics
University of Abuja
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B.Sc
Economics
Grade: Second Class Upper
Certificates
Web3 Data Analyst
Issued By
MetricsDAO Academy
Virtual Assistant
Issued By
ALX - The Room
Investment Foundation Certificate
Issued By
CFA Institute
Skills
Customer Support
Live Chat Support, Email Support, Issue Resolution, Inquiry Handling, Client Relationship Management, User Satisfaction.
Virtual Assistance & Administration
Administrative Support, Data Entry, Scheduling, Email Management, Task Management, Remote Operations.
Digital Marketing & Social Media
Content Posting, Social Media Management, LinkedIn, Twitter, Email Newsletters, Mailchimp, Audience Interaction, Brand Visibility, Engagement Tracking.
Technical Proficiency & Productivity Tools
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Google Workspace, CRM Tools, Notion, Trello, ClickUp.
AI & Generative AI
ChatGPT, Midjourney, Claude AI, Gemini, AI-driven Insights, AI-powered Features.
Data & Analytics
Google Analytics, CRM Tools, Dune Analytics, Flipside Analytics, Financial Data Management, Reporting, Web3 Data Analysis, KPI Tracking.
Community Management & Engagement
Discord, Telegram, Slack, Zendesk, Group Moderation, Engagement Strategies, Knowledge Sharing, Community Growth, Web3 Communities, NFT Communities.
Project Management
Project Delivery, Cross-functional Team Leadership, Timeline Management, Resource Allocation.
Business Development
Client Acquisition, Client Retention, Revenue Growth, Strategic Partnerships, Service Offerings.
Financial Management
Audits, Tax-Related Matters, Financial Reporting, Compliance, Excel.
References
Mr. Pio Motykiewicz
@piotrmoty on X
Mr. Ken Wu
@kangDewgg on X